One Year with Mozilla

It has been quite a whirlwind past year for me (and for Mozilla). I began as a Contractor working on Mozilla Marketplace support in February 2012. I got married to the love of my life in May. I made several trips to San Francisco for work weeks. I transitioned from Marketplace support to a full-time User Advocacy role. I’ve moved (and am preparing to move again). Mozilla has developed and announced Firefox OS. We’ve begun projects such as Squeaky, we’ve worked on growing and improving our tools. We’ve created a regular Firefox for Android reporting process. We’ve done so many things it’s hard to count. and get ready for an even more impressive 2013. 2012 was dominated by creating the User Advocacy team, and laying the ground work for it. This year User Advocacy can focus our whole potential on being the voice of the user for Firefox Desktop, Android, and soon FirefoxOS. I’m super excited to see what 2013 brings for me, User Advocacy, Mozilla, and the internet.


Try Firefox for Android on your ARMv6 Device!

With the launch of Firefox 17 for Android today, we are beginning support for ARMv6 devices, a much requested feature in the past. Currently we are supporting ARMv6 devices that are running Android 2.2 or higher with an 800mhz processor and 512MB of RAM. If your device meets these specifications, please install Firefox 17 from the Google Play store today! If it makes you happy, please leave a review! If if makes you sad, please let us know.

The Difference between the Firefox of 2011 and 2012

With the End of Support For Firefox 3.6 not far behind us, Firefox 13 being released with Awesome new Features, and the Wonderful Firefox 14 for Android, those of you who are on an Older version of Firefox, or who moved from Firefox to another browser, may want to take a look at how Firefox is better. A few reasons why:

  • Firefox Memory Management is FARRRRR better nowadays. With a Fresh Install of Firefox 4 on my test machine, Firefox 4 uses roughly 40MB of RAM. Firefox 13.0.1, uses 23MB. This is with the only tab open being about:memory. This is mainly due to the awesome work done by the Memshrink Team. Go read their status updates to see what work is being done in Firefox each week.
  • Firefox is much faster. With features such as Type Inference, newer versions of Firefox are faster at everything from Startup to Javascript.
  • Firefox has new Features. If you are still with an older version of Firefox, go read on what has been introduced into each new version that you are missing out on. These range from new HTML5 and CSS standards support, to security improvements, new web developer tools, and much more. Wikipedia has an excellent summary.
  • Older versions of Firefox are quite insecure. With Rapid Release, only the ESR of firefox and the latest version receive security fixes. And an alarmingly high number of users stay on these insecure versions.
  • And Much Much More.

Are Add-ons holding you back?

There have been several major changes in Firefox add-ons for new versions. In Firefox 10 and later, the majority of extensions are defaulted to compatible. With the other improvements to silent updates, removing the UAC prompt on Windows, etc. updating Firefox is worlds easier than it was even just a few months ago.


Are you having Troubles?

Another Awesome Feature in Firefox 13 is the Firefox Reset Feature! If you are having problems, or if you just want to try to make your Firefox any faster, go ahead and try it. Almost all your information will be saved (Extensions are the main thing that isn’t saved, but they are also the main cause of Firefox problems). It will probably make you wonder how you used Firefox before.

Try it out!

If you’ve been waiting to see if Firefox will improve before coming back, there isn’t a better time to do it than now. And if you have problems, want to make Firefox look like Firefox 3.6, or need anything at all, the SUMO Community is more than happy to help you out! Go to for all the help you can want.

Back from Mountain View

As some of you may know, Mozilla has Recently announced the Open Web Apps Project, as well as the Mozilla Marketplace. While many of the details aren’t finalized right now, the Mozilla Marketplace will be a medium for users to buy and download HTML5 apps to multiple devices (Desktop, Mobile, etc.).

This week I traveled to the Mountain View and San Francisco Mozilla Offices to begin my new role as a Support Specialist for the Mozilla Marketplace. While I feel like a sponge that had to soak up a Fire-hose of information in 3 days, I am very excited about this future opportunity to impact and help Mozilla Users. I meet a lot of awesome people (it is nice to finally put faces on names), and reconnected with people I haven’t seen since Whistler.

Until the Marketplace is officially released sometime this year, I’m going to be working on a lot of behind the scenes prep-work. I will be doing some work on Triage in my free-time, but expect to see me around on SUMO a lot more from now on.

Two Things

I wanted to give a reminder to all Mozilla Triagers that I have two active surveys about Mozilla Triage. The first is about general Triage Demographics and suggestions, and the second is specific to communication. If you haven’t taken these surveys, it would be a great service to me if you would take a few minutes and fill them both out. They are 100% anonymous and the responses I have received so far have been very helpful. If you have taken on and not the other, both are equally important. Thank you to all who have responded already!

Second, Justin Dolske blogged yesterday about an AWESOME experiment. As many of you will know, I have suggested using a separate product or component to filter through Untriaged bugs. It appears that idea is coming to fruition. I suggest you read Justin’s blog to get the whole scoop. Thank you Justin, Glob and everyone else for trying to make Triager’s work easier!

One More Survey

Thank you for the response to survey I posted a few hours ago. I’ve already got helpful feedback and more is coming in. In the meantime, I’ve got one more short one that is probably even more important. The issue of communication in the Triage community is something that I feel needs to be improved, so I’m calling out for input.

The Communication Survey is here. And if you haven’t filled out my first Triage Survey, please go here.

Calling all Triagers

I know I’ve been silent the past few months, but haven’t been still. I’ve written up simple summaries of several of my Triage ideas on the Mozilla wiki. You can read them Here, Here, Here, Here, Here and Here. I’m looking for feedback and suggestions, so feel free to leave them in the comments and/or the wiki talk pages.

I have created a very simple survey that I would GREATLY appreciate if anyone who has participated in Triage past or present would fill it out. It is 100% anonymous, and I am simply looking for honest feedback. Do you feel triage is a waste of time, do you think it is just fine, do you think it needs to be fixed, whatever you have to say about it, I want to hear. Please also feel free to share the survey link to anyone that you think might have an interest. The results are mainly for me (I’m not doing this at anyone’s request) so I can answer a few questions of my own, and hopefully gain some new ideas.

The Survey is Here. Thank you all!